Safety, Conduct, and Policies

KNOW THE CODE
Snow sports offer us a great way to enjoy winter and all it has to offer. There are certain inherent risks with snow sports and our goal is to provide guests with a safe and enjoyable mountain experience. Safety starts with you: proper preparation, common sense, and personal awareness can help you reduce your risk on the slopes and ensure everyone has an exceptional winter experience. The Skier & Rider's Responsibility Code is the foundation of ski area safety. Know the code:

1. Always stay in control. You must be able to stop or avoid people or objects.
2. People ahead or downhill of you have the right-of-way. You must avoid them.
3. Stop only where you are visible from above and do not restrict traffic.
4. Look uphill and avoid others before starting downhill or entering a trail.
5. You must prevent runaway equipment.
6. Read and obey all signs, warnings, and hazard markings.
7. Keep off closed trails and out of closed areas.
8. You must know how and be able to load, ride, and unload lifts safely. If you need assistance, ask the lift attendant.
9. Do not use lifts or terrain when impaired by alcohol or drugs.
10.If you are involved in a collision or incident, share your contact information with each other and a ski area employee.

Your knowledge, decisions, and actions contribute to your safety and the safety of others. If you need help understanding the code, please ask a ski area employee.

Published by the National Ski Areas Association

LOOK: Look behind for chair coming into the load area.
LOAD: Remove ski pole straps from wrist and hold them in one hand, freeing the other, and sit on the chair.
LOWER: Lower the bar promptly. The bar should remain down until indicated at the top of the lift.
LIFT: Raise the bar once indicated to do so by the signs at the top of the lift.
STAND: Once at the unload ramp, stand and unload safely.
LEAVE: Clear the ramp area quickly to alleviate congestion around the unload ramp.

Special considerations for children:

• A small child (defined as a child shorter than 51" to the top of their helmet) may be assisted by the lift operator unless instructed differently by their parent or guardian.
• Children should sit on the outside next to the armrest for added security.
• Remind children to sit against the backrest.

Our qualified lift staff can assist with loading small children and guests of any age. Don't hesitate to ask for lift assistance, if needed.

Backpack Guidelines
During summer and fall operations, small kids and infants are allowed in front-loading carriers (Bjorn, Ergo baby), but should not remain in larger backpack style carriers. Infants in a backpack style carrier can be taken out and held by the guest while another carries the backpack during chair ride. Guests can carry larger backpacks/paragliders but they may not wear them. The maximum occupancy of the chair is two riders with two backpacks.

During winter operations, small children and infants are not allowed in either front-loading carriers or backpack style carriers. Larger backpacks/paragliders are also not allowed during winter operations. Small backpacks, such as a camelback, may be worn while riding the lift.

We recommend riders move their small backpack to the front of their torso so their back touches the back of the chair and straps don't dangle. It is the guest’s responsibility to check for loose equipment before exiting the chairlift.

Terrain parks offer a set of challenges and risks that may not be present on other parts of the mountain. Terrain parks are designated with an orange oval and features will differ between resorts but may contain jumps, take-offs, ramps, banks, fun boxes, jibs, rails, half-pipes, quarter-pipes, snowcross, bump terrain, and other constructed or natural terrain features. Before using terrain parks, it is your responsibility to familiarize yourself with the terrain and obey all instructions, warnings, and signs.

Be Park SMART:
- Start small and work your way up. Build your skills.
- Make a plan for every feature, every time.
- Always look before you drop.
- Respect the features and other users.
- Take it easy and know your limits.

Learn more about Park SMART by visiting NSAA: https://nsaa.org/terrainparksafety/

Skiing in deep powder snow at a ski resort is a unique and exhilarating experience, but it comes with its share of hidden dangers, namely tree wells and snow immersion suffocation. These hazards —often underestimated or overlooked by skiers and riders— pose a significant risk in areas with heavy snowfall and tree-lined slopes.

What are Tree Wells?:

• Tree wells are hollow spaces that form around the base of trees when snow accumulates but doesn't completely fill in the area directly beneath the branches: leaving a void composed of low hanging branches, loose snow, and air. Tree wells can be incredibly deep, oftentimes deep enough to completely submerge a full grown adult male.
• These voids can be hidden from view by the tree’s low hanging branches and there is no easy way to identify if a particular tree has a dangerous tree well by sight. All tree wells should be treated as dangerous.
• Skiers and snowboarders may inadvertently fall —usually headfirst— into these wells while riding through treed areas. Even experienced skiers can be caught off-guard.

Snow Immersion Suffocation (SIS)

• Snow immersion suffocation (SIS) occurs when a person becomes trapped in deep snow, with their head below the surface leaving them unable to breathe properly.
• Besides falling into tree wells, merely falling in deep snow can lead to this perilous condition. 30% of SIS accidents occur in areas of deep snow other than tree wells which includes steep drops, creek beds, below cliffs, etc.
• Once trapped in a tree well or deep snow, individuals often struggle to free themselves while the loose snow packs in around them, immobilizing them while breathing becomes difficult.
• Even if the head is only slightly submerged, inhaling snow can block airways, leading to suffocation within minutes. This is a life-threatening situation that can lead to suffocation within minutes.
• Panic and disorientation can exacerbate the situation, making it challenging to escape.
• Many underestimate the strength necessary to free themselves from deep snow. In 90% of cases, self-rescue is impossible and outside assistance will be required.

Mitigation and Safety Tips

• Skiers and snowboarders should be aware of the risks associated with tree wells and snow immersion suffocation, especially in areas with heavy snowfall and tree-lined slopes.
• These hazards are at their highest during and after periods of intense snowfall. Powder fever can exacerbate the dangers as skiers overlook the risks while chasing untracked turns in deep snow.
• It is essential to ski with a buddy who can provide aid in case of an emergency. Do not lose sight of each other. Ski short pitches and stop to regroup often.
• If you lose sight of your partner, assume they need help and render assistance immediately.
• Carry necessary safety equipment, including an avalanche beacon, probe, and shovel, to increase your chances of rescue in deep snow situations. Having a whistle somewhere accessible can be a great way to alert others to your location.
• Learn how to use this equipment effectively, routinely practice using this equipment and consider taking avalanche safety courses.
• If you must fall, attempt to fall feet first to maintain your airway.
• Avoid skiing too close to trees or dense forests, especially in unfamiliar terrain.

What to Do If You Go Down

• Remain calm and slow down your breathing to conserve air.
• Do whatever you can to keep your head above the surface of the snow including rolling, grabbing tree branches or the tree trunk. If possible, keep your feet below the level of your head.
• If immersed, create space around your face to ensure a clear airway while waiting for assistance.
• Yell or whistle to alert others to your location.
• If possible, use your cell phone to call ski patrol or emergency services.
• Trust that help is on the way.

What If Your Friend Goes Down

• Don’t leave to get help. Stay with your partner.
• Call for additional resources with your phone. Yell and whistle for assistance from others nearby.
• Evaluate the scene for your own safety. Do not put yourself in danger during the rescue.
• Begin rescue efforts immediately. Dig directly towards your partner’s airway, being careful not to knock more snow into the hole. Clear all snow from their mouth, nose and face and maintain their access to air throughout the rescue
• Do not pull out the victim the way they fell in. Tunnel in towards the head from the side. Expand this tunnel until they can be extricated.

Skiing in deep snow can be a great experience, but it is essential to understand the hidden dangers of tree wells and snow immersion suffocation. Being aware of these hazards, practicing safe skiing techniques, and being prepared with the right equipment can significantly reduce the risks associated with skiing in deep snow conditions.

We’re all about building a community where people can celebrate their shared passion for all things Sugarbush. Our community is made up of many unique individuals, ideas, and opinions, and we ask that we all strive to treat our staff and each other with respect. A little kindness goes a long way!

We do not condone speech or behavior that is hateful, hurtful, or would otherwise jeopardize the safety of our team.

For all community guidelines, visit our Health and Safety page.

To view our Uphill Access policy, visit the Uphill Travel Policy page.

Sledding and tubing are not permitted in the ski area at any time of the day or night.

• Ski terrain is not suitable for sledding, tubing, or anything of the like and may increase the risk of losing control and colliding with objects (natural or man-made). Doing so may lead to serious injury or death.
• Maintenance of the resort is a 24-hour operation. Snowmaking, grooming, and chairlift maintenance occur during and outside of operational hours. During these operations, unauthorized persons on the premises expose themselves to extreme hazards. In addition to the dangers posed by the highly pressurized snowmaking equipment, our snowcats and snowmobiles continually traverse the slopes during grooming activities.
• Any mountain access outside of our operating hours must follow our Uphill Travel Policy.

Only resort users with approved snow-sliding devices will be permitted to ski and ride on resort property. All sliding devices must have a retention device.

APPROVED SNOW SLIDING DEVICES:

• Downhill Skis
• Snowboards
• Telemark Skis
• Mono Skis
  

APPROVED ADA ADAPTIVE SNOW SLIDING DEVICES:

• Sit Skis
• Mono Skis
  

NON-APPROVED DEVICES:

• Cross-Country Skis
• Boot Skis
• Snow Skate
• Snow Surfers
• Skis/Snowboards with plastic edges
  
• Tandem Devices
• Sleds, tubes, or toboggans
• Body sled
• Fat tire bikes
• Snow bikes

While staying and/or visiting with us, we ask that you kindly observe the following rules for the comfort of all our guests:

• In accordance with our local dog ordinances, dogs must be kept on leash and under your control at all times.
• Please pick up after your dog. You may use scoop bags provided in our base areas and deposit them in appropriate trash receptacles.
• Unfortunately, your furry friends cannot go everywhere with you when visiting with us. Dogs are not permitted in the following locations:
  • On lifts
  • On ski trails during operating hours
  • In our retail & food establishments
  • Only well behaved dogs under strict owner control are permitted on food patios
  • On our Golf Course
  • In the School House and Day School
  • At the SHARC
  • Please consult our Front Desk Attendants to inquire whether a facility is dog friendly prior to entering.
    
• If you are a Clay Brook guest, you may leave your dog crated in specially designated dog-friendly rooms, provided he/she does not bark.
• In summer, leashed dogs are welcome on our designated hiking trails and disc golf course.
• Please do not tie your dog up and leave it unattended anywhere on our property. This includes trees, fences, car bumpers, ski or bike racks, chairs and tables, etc. Unattended dogs will be reported to our local dog warden.
• Due to frequent weather changes associated with our mountain environment, we highly recommend you not leave your dog in an unattended vehicle.
• If your dog behaves aggressively, causing property damage and/or bodily injury to a person or other pet, you will need to remove him/her immediately from our property. Your aggressive dog will not be welcome back for future visits and you will be responsible for any incurred damages.

By adhering to the above, you help insure all of us, especially your pets, have a great time visiting Sugarbush Resort!

Due to safety and privacy concerns, Sugarbush Resort prohibits the operation or use on or above Resort property of unmanned aerial systems, or drones, by the general public — including model aircraft by recreational users and hobbyists — without the prior written authorization from Sugarbush Resort.

This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries. This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries.

Please contact a resort representative if you have any questions or if you seek prior authorization to operate any such devices.

Any authorized operation of drones on or above Resort property will be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, and U.S. Forest Service rules, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability.

Any violation of this policy may involve suspension of your access privileges to the Resort, or the revocation of your season pass, as well as confiscation of any prohibited equipment, and may subject violators to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.

Please reach out to Amy Kretz, akretz@sugarbush.com, with any questions or inquiries.

In accordance with The Vermont Clean Indoor Air Act, Sugarbush Resort prohibits smoking or vaping inside any of our buildings, as well as within 50 feet of all resort facilities. New for the 2018-2019 Season, Sugarbush has decided to designate the entire base areas of Lincoln Peak and Mt. Ellen as Smoke Free Zones. Sugarbush also prohibits the use of marijuana on resort premises.

The Sugarbush Ski Resort and the United States Forest Service (“USFS”) encourage use of public lands. Please be aware that Sugarbush is located on both private and public land. Sugarbush Ski Resort operates under a permit issued by the USFS to Sugarbush Mountain Resort Inc.. While enjoying these private and permitted lands, you must abide by Sugarbush Ski Resort’s rules and USFS restrictions and recommendations, including those summarized below and outlined in our winter operating plan. Any violations of these rules may result in suspension of lift privileges or prosecution for a criminal offense.

The following summary of restrictions and recommendations for Trail Use and Uphill Access to Sugarbush Ski Resort is provided for your information and education; and in an effort to enhance the use of public lands by you and others. Other restrictions may exist from time to time. Thank you for your cooperation.

Rules of Use – Special Restrictions
Trail Use
Off Trail Policy:(as published in Trail Map)
Snowmobiles
§ 1037. Acceptance of inherent risks
§ 1038. Skiing off designated ski trails; collision; duty to report; recovery for rescue expenses
Rules of Use – Special Restrictions
Only those rules of use that address legitimate health and safety concerns, or that unduly interfere with the holder’s operation of its business, will be approved by the Forest Service. Every rule of use will be submitted to the Forest Service and approved in writing by an authorized officer before it may be enforced at the site.

The lifts and trails are designed for use by the skiing guest using alpine skis, Telemark skis, snowboards or mono-skis, affixed to their feet by a range of binding systems.
Ski trails are intended for use only by downhill skiers (including snowboarders and users of other approved devices), with lift tickets or passes, during operating hours.
The use of certain disabled skier skiing devices are permitted on all lifts and trails.
Each ski or board shall have in operation a strap or other device capable of stopping the ski, should it become detached from the skier.
Bulky and carried items such as large backpacks, snowplay items, hang gliders, para gliders, etc. will not be allowed on the lifts.
Sledding is prohibited unless authorized in designated areas and times.
Dogs must be leashed while within the ski area boundary, and are not allowed on ski trails during the winter operating season.
Public use of snowmobiles are prohibited on Sugarbush Ski Resort trails at all times.
Use of ski trails at the Resort during operating hours require a ticket or pass.
Skiing on closed trails or terrain features is prohibited.
Open trails are listed at Sugarbush.com and at Guest Services.

Trail Use
Ski trails are intended for use only by downhill skiers (including snowboarders and users of other approved devices), with lift tickets or passes, during operating hours.
Skiing on closed trails or terrain features is prohibited.
Open or Closed status is identified by rope and/or signage and daily trail reports.
All trails are considered closed outside of normal operating hours or operating season.
The skiing of wooded areas outside of designated trails is subject to Sugarbush Resort’s Off Trail Policy.

Skiing/Riding on Closed Terrain
At Sugarbush, we rely on our Ski Patrol to conduct trail checks to assess when each trail has sufficient coverage to open to the public. A dusting of snow can make a trail look ready for skiing, when in actuality, there may be a water bar or other obstacle underneath. Other times, trails have sufficient snow coverage for a handful of skiers, but if the trail is opened to the public, that snow will be skied off and will delay the opening of the trail.Other times, our mountain operations team is runningdangerous machinery on a trail, and askier/rider collision with that machinery couldresult in extreme harm.

Our ski patrol works very aggressively to open trails as soon as they are deemed safe. Until Ski Patrol has cleared a trail and dropped the ropes, the trail is closed. We require everyone to follow the rules we put in place for safe skiing and riding.

A first offense for skiing/riding on closed terrain will result in the loss of a season pass for a week, or the revocation of a day ticket. A second offense will result in the loss of a season pass for the season, or the revocation of another day ticket.

We take your safety very seriously. Please respect the rules we have put in place to protect you.

Reckless Skiing/Riding
Reckless Skiing/Riding will not be tolerated at Sugarbush. Reckless Skiing/Riding can refer to any skier or rider who is skiing/riding at excessive speed, failing to pay attention to skiers/riders around him/her, failing to slow down at intersections, performing dangerous jumps, or endangering other skier/riders. It can sometimes be difficult to define reckless skiing/riding, but we know it when we see it.

A first offense for reckless skiing/riding will result in the loss of a season pass for a week, or the revocation of a day ticket. A second offense will result in the loss of a season pass for the season, or the revocation of a day ticket.

We take your safety very seriously. Please respect the rules we have put in place to protect you.

Off Trail Policy: (as published in Trail Map)
Wooded areas between open trails are not patrolled and have no skier/snowboarder services.
If you ski/snowboard in wooded areas, you are solely responsible for yourself.
Enter and exit only from marked open trails.
You should be an expert skier/snowboarder.
Do not ski/ride alone. Unmarked obstacles exist throughout.
“Caution: If you ski/ride in areas other than open and designated trails, you are voluntarily accepting additional responsibility for injury or death. When you enter areas between or outside designated trails, you have entered the unknown. These areas are not maintained or patrolled. You are assuming risks that may include getting lost or suffering other harm or injury.”

Snowmobiles
Public use of snowmobiles is prohibited on Sugarbush Ski Resort trails at all times.
Any violations of these rules may result in suspension of lift privileges or prosecution for a criminal offense.

§ 1037. Acceptance of inherent risks
Notwithstanding the provisions of section 1036 of this title, a person who takes part in any sport accepts as a matter of law the dangers that inhere therein insofar as they are obvious and necessary. (Added 1977, No. 119 (Adj. Sess.), § 2, eff. Feb. 7, 1978.)

§ 1038. Skiing off designated ski trails; collision; duty to report; recovery for rescue expenses
(a) Use of ski area facilities. No ski area, its owners, employees or agents shall be held responsible for ensuring the safety of or for damages, including injury or death, resulting to persons who utilize the facilities of a ski area to access terrain outside open and designated ski trails. Ski areas shall not be liable for damages, including injury or death, to persons who venture beyond such open and designated ski trails.

Sugarbush Resort is not responsible for any staining of gear or clothing on our chair lifts and while visiting the resort. In striving to achieve the goal of providing a safe and quick ride up our slopes, equipment maintenance is necessary to achieve proper performance. One of the requirements of this maintenance is to properly lubricate all necessary points on lifts. As is the case with any lubricated, moving machinery, grease drips will sometimes occur. Unfortunately, on occasion, some of these drips will land on an article of clothing. Sugarbush Resort has never warranted that our lifts are drip free. We, along with the rest of the skiing industry, do our best to control this, but recognize it as an inherent risk of riding any lift.

Below you will find recommended cleaning instructions that may help remedy the stain. If these methods do not remedy the stain, please take your article of clothing to your local dry cleaner and Sugarbush Resort will reimburse you for the cost of the cleaning. Please email a copy of your receipt to guestservice@sugarbush.com and allow 6-8 weeks to receive your reimbursement check. Please note that the cleaning methods attached and/or dry cleaning may not completely remove the stain. Sugarbush Resort will not reimburse for or replace clothing stained on our chair lifts.

Grease Removal Instructions
1.Scrape and blot liquid dish soap (for handwashing), stain pretreatment or liquid enzyme detergent into the stain and let sit for 10 minutes.
2.Scrub stain with toothbrush or other gentle brush.
3.Soak in warm or hot water for at least 30 minutes.
4.Wash in the warmest water recommended on the care tag.
5.Line dry