Tickets

Sugarbush Ticket Cancellation Policy

  • Cancellations made prior to 72 hours of the start date will receive a refund, minus a $10 cancellation fee per ticket/per day.(ie 3 day ticket would be charged a $30 cancellation fee)
  • Credits can be held in resort credit without a cancellation fee.
  • Cancellations made within 72 hours are non-refundable.
  • There is no fee to change ticket dates prior to 72 hours of the start date.
  • Changes made within 72 hours to the ticket start date will incur a $10 rebooking fee per ticket/per day (ie 3 day ticket would be charged a $30 cancellation fee) . Changes must be made by 10am of ticket start date.
  • If the resort is open for skiing/riding there are no refunds or cancellations due to weather, please plan accordingly

Quad Packs & TBD Tickets

  • Change of day once ticket is redeemed must be done before 10am of the ticket start date, tickets must be used in the season they are purchased for. Ticket day can be either moved or put back on account to be used at a later point in the season.
  • There are no refunds on Quad Packs or TBD tickets and cannot be rolled over to another season. No exceptions will be made.

Ski & Ride School

Advance reservations are required for all Ski & Ride School programs throughout the season. Reservations can be made up to 24 hours in advance online at Sugarbush.com or by phone daily from 8:30 AM to 4:00 PM by calling 802-583-6542. All programs are subject to availability and may sell out. Same day availability will be very limited so please book in advance.

Reservations are charged in full when booked.

Cancellation Policy

  • Cancellations made prior to 72 hours of the start date will receive a refund, minus a $50 cancellation fee per order.
  • Cancellations made within 72 hours are non-refundable
  • There is no fee to change (reschedule) lessons prior to 72 hours of lesson start date
  • Changes made within 72 hours and at least by 4pm the day prior to lesson date will be charged a $50 rebooking fee per lesson
  • Day of changes are not permitted
  • If the resort is open for skiing/riding there are no refunds or cancellations due to weather, please plan accordingly.

Rentals

Advanced reservations are recommended for all ski and snowboard equipment rental packages this winter. Reservations can be made up to 24 hours in advance online.

Cancellation Policy

  • Cancellations made prior to 72 hours of the start date will receive a full refund, minus a $15 cancellation fee per order.
  • Cancellations made within 72 hours are non-refundable
  • There is no fee to change (reschedule) rentals prior to 72 hours of rental start date
  • Changes made within 72 hours and at least by 4pm the day prior to lesson date will be charged a $15 rebooking fee per reserved product.
  • Day of changes are not permitted
  • If the resort is open for skiing/riding there are no refunds or cancellations due to weather, please plan accordingly.

To make any changes or cancellations please call 802.552.4007.

Lodging

Summer Policy 4/21/24 – 11/21/24

  • Cancellations that occur within 7 days of arrival incur a full prepayment penalty of all monies on file.
  • Reservations booked 0 to 7 days prior to arrival will be due in full at time of booking and will be non-refundable

Winter Non-Peak 11/22/24 – 4/20/25

  • Cancellations received more than 21 days prior to arrival are fully refundable.
  • Cancellations received within 21 days of arrival forfeit 100% of the cost of the reservation.

Winter Peak 12/14/24 – 1/1/25, 1/17/25 – 1/20/25, 2/15/24 – 2/23/25

  • Cancellations received more than 45 days prior to arrival are fully refundable.
  • Cancellations received within 45 days of arrival will forfeit 100% of the cost of the reservation.
  • Reservations booked 0 to 45 days prior to arrival will be due in full at time of booking and will be non-refundable

Additional Note: No-shows and early departures forfeit 100%. An early departure is considered a cancellation.

Allyn’s Lodge Experience and Walt’s private evening events

For any Allyn's Lodge Experience or Walt’s private evening event cancellation, the initial deposits will be kept on file to be used towards a future Experience or Walts event.