Reservations Agent

Lodging
(Full Time / Year Round)

Summary

Reservation Agents  sell lodging and resort products including but not limited to lodging packages, seasons passes, children’s programs and event tickets. Reservations Agents also act as the resort switchboard operator, answering general resort questions and directing calls accurately and efficiently.

This is a full time year round position with a comprehensive benefit package including health insurance, dental and vision coverage,  flexible spending accounts for both medical and dependent care, four weeks paid time off, discounted daycare and free access for you and your family to all mountain activities including skiing, golf, our onsite Health and Recreation Center and more! 

Responsibilities

The primary responsibilities of the Reservation agent is to act as the first line of communication to Sugarbush by answering the phone, selling lodging and resort products, and acting as a communication center for the resort.  Must be able to work with guests and effectively listen, understand, clarify needs and communicate options or resolve concerns

Requirements

High School diploma required, BA or BS preferred. Must be at least 18 years old. Previous hospitality experience preferred. Prior knowledge of SMS, RTP and/or Inntopia is a plus. Must be computer literate and comfortable working on multiple web and software based applications. Agent must be able to multi-task and use multiple systems simultaneously. Handle all phone communications in a courteous and efficient manner. Previous switchboard operations experience desirable. Must be able to work weekends and holidays.